April 27, 2021
min read

Our community faces an issue of enormous scale, and our hearts go out to those affected by the rise of coronavirus (COVID-19).

At Edis, our mission is to help teams of educators, families, and students work with data with maximum productivity. Which is why we want to inform our customers about our support in the following areas:

1. Edis Systems

We’ve taken all measures to ensure Edis systems continue to run uninterrupted even if schools close. The majority of Edis customers can access the application from anywhere in the world, that includes home. Now, some of our customers do run Edis in their servers, in those cases, we’re currently working with their technology departments ensuring them that they have our support, and also advising them on measures needed to ensure their private networks are accessible from home too.

2. Data-handshakes with third-party applications

During this period, all Edis systems for data integration will continue to function, which means your data will refresh at least on a daily-basis. In the case that a specific third-party system goes down, we will continue to react the same way we’ve always done it, we’ll notify the proper parties, and Edis will continue to run, even as the issue is being resolved.

3. Customer Support

Edis runs completely decentralized, as we’re headquartered in Florida where we get the occasional event of a hurricane. That is by design. Which means that, even in the case of quarantines, you can still get access to our online, email, and phone support systems for trainings, tickets, questions, and even new feature requests.

Here’s a link to our Support Center: https://www.edis.io/support

4. Online Assessments

Some of our customers utilize our online assessments platform which allows educators and administrators to design and administer online tests for students to take at home. Those systems will continue to operate and will be vital now more than ever.

Now, during this complicated period, we know how important online education will be, and that’s why we’ve instructed our team to turn the platform on, over the air, and at no extra cost, to those customers who need it. Districts who want to use the platform can create a support ticket in our Support Center, and we’ll take it from there.

Finally, thank you for being a loyal customer. We will remain vigilant throughout this difficult period and will update everyone on any new developments on our end. We also recommend our community to remain vigilant too, to follow science, and to use all resources available to them.

Here’s a link to the COVID-19 section in the CDC site: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

We are privileged to serve our community and we look forward for this issue to be over as soon as possible.


The Edis Team

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